run_19d2a0c9eb6d3e3e

input

{
  "request": "Triage Jira ticket SREIN-1697: DNS Cutover for Soloist (Blog and Support)",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/SREIN-1697"
  ],
  "sourceContext": {
    "issue": "SREIN-1697"
  }
}

summary

SREIN-1697 requests a DNS cutover for two soloist.ai hostnames (support.soloist.ai and blog.soloist.ai) pointing to mozilla.map.fastly.net, requested for same-day/next-day turnaround (around Aug 14). Ticket is still in Backlog with zero comments, and the request itself contains an open question about IPv4/IPv6 record type that the requester's own team hasn't resolved. No runbook or design doc is linked in the ticket. Before this can be actioned, Cloud Eng needs to (1) confirm record type (dual-stack vs IPv4-only) by checking existing soloist.ai DNS records, (2) verify ownership/authorization for the domain change, and (3) flag that the requested timeline is unrealistic for a Backlog-status ticket with no prior triage.

findings

• Request is for two new/updated DNS records pointing soloist.ai subdomains to Fastly
• Requester's own team is unsure whether records should be dual-stack (A+AAAA) or IPv4-only, and asks Cloud Eng to check existing similar records for soloist.ai as a reference
• Requested turnaround is very tight (same day to next day, Aug 14) but ticket has sat in Backlog with zero comments/activity, indicating no triage has occurred yet
• No runbook, design doc, or Confluence reference is linked in the ticket description, so standard DNS-cutover procedure/checklist context is not available from this ticket alone

proposed actions

Thanks for the request. Before we can schedule this DNS cutover, a couple of items need clarification:

1. Record type: The description notes your team isn't sure whether support.soloist.ai and blog.soloist.ai should be dual-stack (A + AAAA) or IPv4-only. We'll check existing soloist.ai records for precedent, but please confirm with the app/service team whether the origin (Fastly service) supports IPv6 - this determines whether we create both record types or A-only.
2. Timeline: The requested same-day/next-day cutover isn't feasible from Backlog status without prior triage - please allow standard lead time for DNS changes (typically a few business days) so we can validate the Fastly service configuration (TLS cert/SNI, service domain mapping) before flipping DNS, to avoid a cert mismatch or downtime.
3. Authorization: Can you confirm who owns/manages the soloist.ai zone and that this change request is authorized by that owner?

Once we have the record-type confirmation and Fastly service is verified ready to receive traffic for these hostnames, we can schedule the cutover. Moving this out of Backlog into triage/in-progress once the above is confirmed.

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "SREIN-1697"
    },
    "result": {
      "key": "SREIN-1697",
      "summary": "DNS Cutover for Soloist (Blog and Support)",
      "status": "Backlog",
      "description_text": "DNS Cutover Request for soloist(blog and Support) Hi Cloud Eng team\u00a0 I am requesting DNS cutover for following soloist hostnames. Record One: DNS record:  support.soloist.ai Destination:  mozilla.map.fastly.net IPv4/IPv6: Standard (both) / IPv4 only  -  Team is not sure about this. Check similar records for soloist.ai Anytime between today and tomorrow August 14th Record Two: DNS record:  blog.soloist.ai Destination:  mozilla.map.fastly.net IPv4/IPv6: Standard (both) / IPv4 only  -  Team is not sure about this. Check similar records for  soloist.ai Anytime between today and tomorrow August 14th",
      "comment_count": 0,
      "comments": []
    }
  }
]

log