run_24cbaece94649af1

input

{
  "request": "Triage Jira ticket SREIN-1671: Unable to deploy Shipit",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/SREIN-1671"
  ],
  "sourceContext": {
    "issue": "SREIN-1671"
  }
}

summary

SREIN-1671 reports that the Shipit deployment is unable to proceed because a Jenkins job in the gcp-pipelines/shipitapi/shipitpublic-dev pipeline is stuck (build #497). The ticket is currently in Backlog with no description beyond the Jenkins console link and no comments, so no triage or investigation has occurred yet. No runbook or Confluence doc is referenced in the ticket to consult. Recommend acknowledging the report, requesting/pulling Jenkins console output and pipeline status to diagnose the stuck build (e.g., hung agent, queued job, stuck lock, credential/timeout issue), and prioritizing since it blocks Shipit deployments.

findings

• Ticket is minimal: only a summary and a single link to a stuck Jenkins build console; no further description, logs, or error details are attached.
• Ticket has received no triage activity yet — it sits in Backlog status with zero comments, meaning no one has looked at the stuck build or confirmed root cause.
• No runbook, design doc, or related Confluence page is referenced anywhere in the ticket, so there is no documented procedure linked for diagnosing a stuck shipitpublic-dev Jenkins pipeline job.
• A 'stuck' Jenkins job for a deploy pipeline is commonly caused by an unresponsive/offline build agent, a held resource lock (e.g., Lockable Resources plugin), a hung shell step waiting on network/credentials, or the job being queued behind other builds — these are the likely areas to check first given the limited info available.

proposed actions

Thanks for the report — triaging now. Could you confirm: (1) has build #497 been manually aborted/restarted yet, and if so what happened, (2) is this affecting all Shipit deploys or just shipitpublic-dev, and (3) any error output visible in the console log before it hung (e.g., waiting on agent, lock, or a specific shell/API step)? On our end we'll check whether the Jenkins agent for the gcp-pipelines executor is online/responsive, whether a Lockable Resource or upstream job is holding this build queued, and whether the associated GCP service-account credentials used by shipitapi are still valid (expired/rotated creds are a common cause of pipelines hanging rather than failing outright). If this is actively blocking a release, please flag priority/urgency so we can escalate accordingly.

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "SREIN-1671"
    },
    "result": {
      "key": "SREIN-1671",
      "summary": "Unable to deploy Shipit",
      "status": "Backlog",
      "description_text": "Jenkins job is stuck https://ops-master.jenkinsv2.prod.mozaws.net/job/gcp-pipelines/job/shipitapi/job/shipitpublic-dev/497/console",
      "comment_count": 0,
      "comments": []
    }
  }
]

log