run_688c090bdd0b2604

input

{
  "request": "Triage Jira ticket SREIN-1617: Set up new subdomains for Hackbot on moz.tools ",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/SREIN-1617"
  ],
  "sourceContext": {
    "issue": "SREIN-1617"
  }
}

summary

SREIN-1617 requests two new DNS CNAME records for the Hackbot service on moz.tools (hackbot and hackbot-api, both pointing to ghs.googlehosted.com). The ticket is a straightforward, low-risk DNS change request currently sitting in Backlog status. An automated comment already flagged reduced CloudEng support/delays during a work week (until July 24, 2026) and asked the requester to specify urgency if the timeline can't wait. No confluence runbook or design doc was referenced in the ticket. Recommend triaging as a standard DNS request, confirming ownership/verification requirements for the googlehosted.com CNAME targets, and asking the requester to confirm timeline given the reduced-support notice.

findings

• Ticket is a simple, well-specified DNS change request: two CNAME records (hackbot, hackbot-api) both pointing to ghs.googlehosted.com, presumably for Google-hosted services (e.g., G Suite/Google Cloud custom domain mapping) tied to the Hackbot tool.
• Ticket status is still 'Backlog' with no assignee/triage action yet visible beyond an automated notice about reduced CloudEng support.
• An automated bot comment warns of reduced CloudEng support during a work week, with non-urgent requests potentially delayed until after July 24, 2026, and requests the reporter state urgency/needed-by date if this can't wait.
• No runbook or design doc link was found in the ticket description or comments, so no additional Confluence context was available to pull.
• CNAME records pointing to ghs.googlehosted.com typically require ownership verification (e.g., via Google Search Console / Google Workspace domain verification, or a TXT record) before Google will serve traffic on the subdomain — this should be confirmed with the requester since it's not mentioned in the ticket.

proposed actions

Thanks for the request. This looks like a standard, low-risk DNS change: adding CNAME records for `hackbot` and `hackbot-api` on moz.tools, both pointing to `ghs.googlehosted.com`. A couple of quick clarifications before we action this:

1. Is domain ownership verification (e.g., a TXT record or Google Search Console verification) also needed for these subdomains, or is the CNAME the only record required?
2. Given the reduced-support work week noted above (delays possible until after July 24, 2026), please confirm: is there a hard deadline for this change? If it's needed sooner, let us know the date and business justification so we can prioritize accordingly.

Once confirmed, we'll get the two CNAME records added to the moz.tools zone.

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "SREIN-1617"
    },
    "result": {
      "key": "SREIN-1617",
      "summary": "Set up new subdomains for Hackbot on moz.tools ",
      "status": "Backlog",
      "description_text": "We need to create new subdomains for Hackbot. Could you please add the following DNS records: Name Type Data hackbot CNAME ghs.googlehosted.com. hackbot-api CNAME ghs.googlehosted.com.",
      "comment_count": 1,
      "comments": [
        {
          "author": "Automation for Jira",
          "body": "Reduced Support for CloudEng work week: Expect delays for customer support requests. Non-urgent requests may get pushed off until after July 24th, 2026. If this is an incident, please follow the Incident Process.  https://mozilla-hub.atlassian.net/wiki/spaces/MIR/overview?homepageId=20512772 If this is a security incident, please follow the Security Incident Response process.  https://mozilla-hub.atlassian.net/wiki/spaces/SECURITY/pages/27165574/Security+Incident+Response If your request can't wait until after July 24th, please let us know when you need it by and why in a comment in this Jira issue."
        }
      ]
    }
  }
]

log