run_6be86afbbc913a68

input

{
  "request": "Triage Jira ticket SREIN-1689: Fastly TLS Certificates Validation",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/SREIN-1689"
  ],
  "sourceContext": {
    "issue": "SREIN-1689"
  }
}

summary

SREIN-1689 is a request from the Solo (soloist.ai) team asking Cloud Engineering to add two ACME DNS validation CNAME records so Fastly can issue/renew TLS certificates for blog.soloist.ai and support.soloist.ai. The ticket is a standard DNS record provisioning request, currently sitting untouched in Backlog with no comments and no linked PR/runbook.

findings

• Ticket requests two _acme-challenge CNAME DNS records pointing to Fastly's fastly-validations.com domain, which is the standard mechanism Fastly uses for domain validation (DCV) when issuing/renewing TLS certificates on customer-managed DNS.
• The requester left placeholders for 'Associated PR' blank in both records, meaning there is no linked pull request (e.g., to a DNS-as-code repo) documenting or automating this change.
• Ticket has zero comments and is still in Backlog status, indicating it has not yet been picked up or acknowledged by Cloud Engineering.
• No Confluence runbook or design doc is referenced in the ticket description or comments, so no additional process documentation was available to pull for this triage.
• This is a low-risk, well-scoped, routine DNS provisioning request (ACME validation records) rather than an incident; it primarily needs confirmation of the correct DNS zone/repo and an owner assignment.

proposed actions

Thanks for the request. To proceed with adding these ACME validation CNAME records for blog.soloist.ai and support.soloist.ai, could you confirm:
1) Which DNS zone/provider currently hosts soloist.ai records (e.g., is this managed via our DNS-as-code repo, or a third-party registrar)?
2) The 'Associated PR' fields were left blank — if these records should be added via our DNS-as-code repository, please open a PR (or let us know and we'll create one) so the change is tracked and reviewable.
3) Confirm the expected TTL and whether these are one-time validation records or need to remain permanently for renewal purposes.

Once confirmed, we'll add:
- _acme-challenge.blog.soloist.ai CNAME 926q9v0hrd7gjd0lrf.fastly-validations.com
- _acme-challenge.support.soloist.ai CNAME kmcf3nd3003x35l4wg.fastly-validations.com

Moving this out of Backlog and assigning for follow-up.

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "SREIN-1689"
    },
    "result": {
      "key": "SREIN-1689",
      "summary": "Fastly TLS Certificates Validation",
      "status": "Backlog",
      "description_text": "Hi Cloud Eng team    Can you please create the following DNS records so that new TLS certificates are created for additional solo hostnames. Details below: Record One Record name: _acme-challenge.blog.soloist.ai Record type: CNAME Record value:  926q9v0hrd7gjd0lrf.fastly-validations.com Associated PR: Record Two: Record name:  _acme-challenge.support.soloist.ai Record type: CNAME Record value:  kmcf3nd3003x35l4wg.fastly-validations.com Associated PR: Let me know if you need anything else.",
      "comment_count": 0,
      "comments": []
    }
  }
]

log