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AWAITING_APPROVAL retrigger →
jira-triage v1 · jira-triage-k8s · owner ingest:jira-new-ticket (api) · via jira-new-ticket · cloud-engineering

input

{
  "request": "Triage Jira ticket MZCLD-3832: automate creating SREIN issues for MozCloud Platform service pages",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/MZCLD-3832"
  ],
  "sourceContext": {
    "issue": "MZCLD-3832"
  }
}

summary

MZCLD-3832 ("automate creating SREIN issues for MozCloud Platform service pages") is currently in Backlog with a blank description and no comments, so there isn't enough detail yet to size, prioritize, or assign engineering work. No confluence runbook/design doc is linked in the ticket to pull additional context from. The main triage action needed is to request clarifying details from the reporter/team before this can move out of Backlog.

findings

  • Ticket has an empty description field, providing no acceptance criteria, scope, or technical approach for the automation work.
  • No comments exist on the ticket, so there is no discussion thread, design decisions, or stakeholder input to draw on.
  • The ticket references 'SREIN issues' and 'MozCloud Platform service pages' but does not define what SREIN issue creation should be triggered by (e.g., new service page creation, a specific Confluence space, a form submission) or what fields the SREIN issue should contain.
  • No linked Confluence runbook or design document was found in the ticket to pull additional context from; the request did not surface any such reference during triage.
  • Ticket status is Backlog, consistent with an unrefined/unscoped item awaiting further definition before it can be actioned.

proposed actions

jira.comment.postrisk low - informational comment requesting clarification, no state change to systems
MZCLD-3832
Thanks for filing this. To triage and size this automation work, could you add more detail to the ticket description? Specifically:

1. What triggers SREIN issue creation (e.g., a new MozCloud Platform service page being published/updated in Confluence, a specific template, a scheduled sync, etc.)?
2. What data/fields should populate the SREIN issue (service name, owner, SLOs, links back to the service page, etc.)?
3. Is there an existing SREIN issue template or project/workflow this should follow?
4. Is there a runbook, design doc, or prior discussion (Confluence page, Slack thread, related ticket) we should link here for context?
5. Any target project/space, automation platform (e.g., Jira Automation rules, a script, a webhook from Confluence) already in mind?

Once these are clarified we can properly scope and estimate the work and move it out of Backlog.

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "MZCLD-3832"
    },
    "result": {
      "key": "MZCLD-3832",
      "summary": "automate creating SREIN issues for MozCloud Platform service pages",
      "status": "Backlog",
      "description_text": "",
      "comment_count": 0,
      "comments": []
    }
  }
]

usage

{
  "model": "claude-sonnet-5",
  "input_tokens": 3027,
  "output_tokens": 1289,
  "estimated_cost_usd": 0.028416000000000004
}

approvals

[]

log

launched k8s job run-run-9303ab52fcc1fe89 in ns/mzcld-demo-dev image=us-docker.pkg.dev/moz-fx-mzcld-demo-prod/mzcld-demo-prod/agentplat:latest
runner started
live reasoning model=claude-sonnet-5
awaiting approval for 1 action(s)