run_c5be75bdd71a4dd0

input

{
  "request": "Triage Jira ticket SREIN-1715: accounts.stage.mozaws.net Account Deletion",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/SREIN-1715"
  ],
  "sourceContext": {
    "issue": "SREIN-1715"
  }
}

summary

SREIN-1715 is a user request to delete a Firefox Accounts (FxA) stage-environment account (accounts.stage.mozaws.net) tied to chrlin@mozilla.com, so the requester can recreate it. The requester lost access to their 2FA/authentication codes and cannot self-serve the deletion. Ticket is currently unassigned/untriaged in Backlog with no comments. No runbook or design doc is linked in the ticket, so no Confluence page was pulled. Recommend routing to the Accounts/FxA (stage) ops team for identity verification and manual account deletion, since this is a routine, low-risk stage-environment account-lifecycle request rather than an incident.

findings

• Ticket is a straightforward end-user support request, not an outage/incident: requester wants their own stage FxA account deleted because they lost 2FA codes from when it was created as an intern.
• Ticket has had no triage activity yet — status is Backlog with zero comments, no assignee info surfaced, and no linked runbook/design doc referenced in the description.
• This affects accounts.stage.mozaws.net (FxA staging), not production, which lowers risk/urgency and means standard prod account-deletion safeguards (e.g. customer support escalation flow) may not directly apply — a stage-specific manual deletion or DB cleanup by the Accounts/FxA ops team is likely the fastest path.
• No Confluence runbook or design doc was referenced anywhere in the ticket, so verification against a documented deletion procedure could not be performed; triage should confirm whether such a runbook exists before acting.

proposed actions

Thanks for the report. Since this is a stage-environment (accounts.stage.mozaws.net) Firefox Accounts deletion request and the requester (chrlin@mozilla.com) no longer has their 2FA/authentication codes, this isn't self-serviceable via the normal account-recovery flow. Routing to the Accounts/FxA stage ops team for manual verification and deletion. Recommended next steps: (1) verify requester identity via their @mozilla.com work email/LDAP before taking action, (2) confirm whether a documented runbook exists for manual stage-account deletion (none was linked on this ticket) and link it here if found, (3) perform the deletion (or DB record removal) in the stage environment once identity is confirmed, and (4) close out the ticket with confirmation once done. Given this is stage (not prod) and a single account, this is low risk/low priority and can be handled as routine backlog work.

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "SREIN-1715"
    },
    "result": {
      "key": "SREIN-1715",
      "summary": "accounts.stage.mozaws.net Account Deletion",
      "status": "Backlog",
      "description_text": "Hello, I\u2019d like to delete the account currently tied to my work email ( chrlin@mozilla.com ) in order to remake it. The account currently tied to my work email was created while I was an intern, and I no longer have the authentication codes associated with it as a result.",
      "comment_count": 0,
      "comments": []
    }
  }
]

log