run_f2e22c1dcb5e7767

input

{
  "request": "Triage Jira ticket SREIN-1681: DNS record fix for soloist.ai",
  "references": [
    "https://mozilla-hub.atlassian.net/browse/SREIN-1681"
  ],
  "sourceContext": {
    "issue": "SREIN-1681"
  }
}

summary

SREIN-1681 requests adding a missing SPF TXT record for the soloist.ai domain (subdomain send.soloist.ai) to fix transactional emails (e.g., OTP) from Resend.com landing in spam. Ticket is in Backlog with no comments and no linked runbook/design doc. This is a straightforward, low-risk DNS change request that should be actionable once domain ownership/registrar access is confirmed.

findings

• Ticket requests a single TXT DNS record be added for the subdomain send.soloist.ai to support SPF authentication for Resend.com transactional email.
• Root cause of the reported symptom (OTP/transactional emails landing in spam) is a missing SPF record, which is a common cause of spam-filtering/deliverability issues; adding the record is the standard remediation.
• No comments, no linked Confluence runbook, and no prior triage activity exist on this ticket — it appears to be a fresh, unactioned request sitting in Backlog.
• The request only specifies the SPF TXT record; best practice for full deliverability (avoiding spam) typically also involves verifying DKIM records and possibly DMARC, which Resend's setup docs usually provide alongside SPF — worth confirming with the requester if those were also provided.

proposed actions

Thanks for the details. To proceed with adding the DNS record for soloist.ai, could you confirm the following:
1) Which DNS provider/zone hosts soloist.ai (e.g., Route53, Cloudflare, etc.) so we route this to the right team/access?
2) Did Resend also provide DKIM (CNAME/TXT) records that should be added at the same time? SPF alone often isn't sufficient to prevent messages from landing in spam — DKIM and DMARC alignment are usually needed as well. If you have the full set of records from Resend's domain setup page, please paste them here so we can apply everything in one pass.
Once confirmed, we'll add:
- TXT send.soloist.ai -> v=spf1 include:amazonses.com ~all

We'll also verify no existing SPF record exists at that name to avoid duplicate/conflicting SPF entries (multiple SPF TXT records at the same name can break validation).

tool calls

[
  {
    "capability": "jira.issue.read",
    "args": {
      "key": "SREIN-1681"
    },
    "result": {
      "key": "SREIN-1681",
      "summary": "DNS record fix for soloist.ai",
      "status": "Backlog",
      "description_text": "Hi, we\u2019re using  Resend.com  for transactional emails and certain emails e.g. OTP are landing in spam. Resend support shared that we\u2019re missing DNS record/values: Can you please add/update these DNS records for s oloist.ai? Type: TXT Name:  send.soloist.ai Value: v=spf1 include:amazonses.com ~all",
      "comment_count": 0,
      "comments": []
    }
  }
]

log